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Do I need a doctors referral to see a Physiotherapist?


 No. Private patients (whether you are in a health fund or not) do not need a referral to see us.


What if I have a workers compensation claim / motor accident claim or medicare referral?


If you are planning on claiming your injury through an insurance company (Workers Comp. or CTP insurance) or Medicare then you will need to see your GP to get a referral to see the physiotherapist.  If you already have a claim number please bring this and details of your insurer to your initial appointment.


I have been given a referral to another Physiotherapy Practice; but wish to come & see Padstow Physio!!


You are entitled to choose your own Physiotherapist – Just bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.


How do I pay for my treatment session?


Once Claim Liability it determined & Physiotherapy approval given; Insurance claims are billed directly to the insurer. Private patients need to settle their accounts at the end of each treatment session.


Will my private health fund pay a rebate for my treatment?


Yes. Most private health funds pay a rebate for each physiotherapy session – bring your health fund card with you to the consult as we us use the HICAPS system to arrange direct funds transfer of your rebate – saving you a trip to the health fund.Some funds also pay a rebate for massage - check your individual fund for amount of cover and the services covered.


What do I need to bring to my first session?


It is advisable to bring along any x-rays and scan results that you may already have had taken, a pair of shorts if the injury it to a bodypart that is under normal clothing, your private health fund card (if you are a member) and means of paying for your consult – ie cash, credit card.


Can I get orthotics at your practice?


Yes. Our clinics use state of the art computer software and footplate scanning technology called "Gaitscan” to assess foot function and order individual custom moulded orthotics – excellent for reducing Achilles Tendon, shin, knee and lower back problems.


How many sessions will I need to get better?


Your Physiotherapist will outline & discuss your ” Recommended  Action Plan.” This will outline your treatment program and how many sessions estimated to get you back to full health.


 What if I want a massage?


You do not need to see the physiotherapists to have treatment by our skilled massage therapist.Many physiotherapy patients will also have some sessions with the massage therapist to ensure comprehensive recovery is achieved – regular massage is also a great way to prevent re-injury and muscle tightness.



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